Very poor fitting, not at all true to size , quality is so so bad, took ages to deliver, very unprofessional company .
We are truly sorry to hear about your disappointment with the fit, quality, and delivery time of your recent order. Your experience does not reflect the standards we aim to uphold, and we regret that we let you down on this occasion.
Please rest assured that we are reviewing the matter internally to ensure improvements in our sizing accuracy, product quality, and delivery times. In the meantime, we would be happy to assist with an exchange, return, or any other solution that would help address your concerns.
Thank you for bringing this to our attention, and we hope to have the opportunity to make this right.
My experience has been nothing short of a nightmare. I had ordered a dress and i put it for return, the dress was picked up by the delivery on 19th September, it apparently didn't reach the warehouse till 30th September. I had to follow up with them multiple times and had to wait for store credit, customer executive was of no help. After 14 days ( after I followed up diligently), they gave me store credit and i placed the order for another dress ( I have no option my money is stuck) and now I am trying to find the status of my dress on their order page and the order page is not opening. I contacted their customer executive, I got a rude answer with a link to their shipping policy and mind you the dress that i returned was delivered very swiftly and now they are claiming to ship it in 10-12 working days. The whole purpose of ordering a dress from them was for a special occasion and given the delivery it seems I have lost my money and I don't get the product delivered on time. The policy on their website is solely for their convenience. Customer executive is rude and absolutely has no customer dealing experience. The product is cute as long as you don't have issues with size, exchange or return because that's when the ordeal starts. I will not be purchasing anything from their website and definitely do not recommend it to anyone.
We are deeply sorry to hear about the difficulties you have faced with your recent order and the frustration caused by the return process, delay in store credit, and the overall customer service experience. This is certainly not the level of service we aim to provide, and we regret the inconvenience you’ve endured.
We understand how important it is to receive timely and courteous assistance, especially when ordering for a special occasion. Please rest assured that we are investigating the situation to understand where things went wrong and to ensure that this does not happen again.
To make this right, I would like to personally look into the status of your current order and ensure it is expedited. Additionally, we would like to offer you compensation for the inconvenience caused, whether it’s a discount on a future order or another resolution of your preference.
I appreciate your feedback regarding our policies and the customer service experience, and we will take immediate steps to improve. I sincerely hope we can turn this around and provide you with a positive resolution.
Thank you for your patience, and please feel free to reach out if you have any further concerns.
I still haven’t received my outfit, absolutely ridiculous. I already missed the event I was supposed to wear it to
I sincerely apologize for the delay in delivering your outfit and the inconvenience this has caused, especially given that you missed the event you planned to wear it to. We completely understand how disappointing and frustrating this must be.
Please allow me to investigate the status of your order immediately. We will prioritize resolving this issue and offer you the best possible solution.
Thank you for your patience, and we deeply regret the inconvenience. We will be in touch shortly with an update.
Couldn’t been more worser, haven’t seen such low quality garments so far
We are truly sorry to hear about your disappointment with the quality of the garments you received. Your experience does not reflect the high standards we strive to maintain, and we deeply regret that our products fell short of your expectations.
Please rest assured that we are taking your feedback seriously, and we are committed to ensuring that this does not happen again. We are reviewing the issue internally to improve both the quality of our products and the overall customer experience.
If there is anything we can do to make this right, such as an exchange or return, please do not hesitate to reach out. We value your trust and would appreciate the opportunity to restore your confidence in us.
Thank you for bringing this to our attention.