The fit and everything is just perfect! Gives a very dreamy fit.
The delivery was very very late , I had to mail and text so many times to check on tracking . Still the number was not provided. The dress is okay not amazing as it is shown in Instagram. Threads are coming out and the size is off . I did not bother returning it as amount won’t be given back , hence I am altering it from my tailor . Overall would never recommend. Periodt !!!
I got only three out of four dresses and I reached out to customer support, but there’s no response
Delivery delayed by 20 days and two items still not delivered, very poor service, never ordering again
We sincerely apologize for the delay in delivering your order and the inconvenience this has caused. We completely understand your frustration, especially with two items still undelivered. This is not the level of service we aim to provide, and we deeply regret the experience you’ve had.
Please be assured that we are working to resolve this as quickly as possible. We will update you with the status of the remaining items and ensure they are delivered at the earliest.
Thank you for your patience, and we hope to make this right for you.
You guyz purposely increase the price of only this dress where all other cotton dresses are between 3300 to 3800 except this.. it's clearly visible..
Thank you for reaching out and sharing your concerns. We understand your observation about the pricing of this particular dress. Our pricing is determined by several factors, including the materials used, design complexity, craftsmanship, and production costs. While we strive to keep our prices consistent, some items may be priced differently due to these factors.
We appreciate your feedback and are always working to provide the best value to our customers. If you have any further questions, feel free to reach out—we’re here to help!
The dupatta had only pearls and no flowers. There is no contact number on the website. They keep delaying and no one’s helping you resolve the issue.
Thank you for bringing this to our attention. We sincerely apologize for the mix-up with the dupatta and any inconvenience caused by the delays and lack of contact options. We understand how frustrating this must be and want to make things right.
Could you kindly share your order details with us so we can prioritize your issue and arrange for either a replacement with the correct item or a suitable resolution? We're also working to improve our communication channels for a better customer experience moving forward.
Thank you for your patience, and we’ll ensure this is resolved promptly.
Well your customer service has not even approved my credit refund request yet. It is so disappointing to see that in today’s day and time stores offer credit instead of actual refund. It talks a lot about the credibility of the store.
The fact that they have not even reviewed my credit refund request, again throws the light on the fact that customer service is really poor. What am I supposed to do? Possibly post it on the review again to get your attention. Highly disappointed for a piece of clothing I bought months ago, it has taken forever for you guys to reply!!!! Would it be wrong if the customer would ask for a refund in this scenario instead of a store credit!?
Highly unprofessional you guys!!!!!
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your credit refund request and for any frustration this has caused. We understand how this situation can be disappointing, and we deeply regret that it has affected your trust in us.
While our current policy is to issue store credit instead of a direct refund, we understand that this might not be ideal in your case. We are actively reviewing your request and will prioritize the completion of the process to ensure a quick resolution.
We truly value your feedback and will work on improving our response times to provide better service in the future. Thank you for your patience, and we hope to make this right for you as soon as possible.
Do not buy from them. Their customer service is pretty bad. They take forever to reply. Tracking number was never sent to me. The whole experience has left pretty bad taste in my mouth. The product itself is not of really good quality!
Thank you for sharing your experience with us, and we sincerely apologize for the issues you've encountered with our service and product. We're truly sorry for the delay in our responses, the missing tracking number, and that the product did not meet your expectations.
We take your feedback seriously and are committed to improving our service. Please allow us the chance to make this right by offering a return or replacement.
Your satisfaction is important to us, and we hope to regain your trust.
I am a S size but I don’t know how it has been designed since the zip at the back didn’t like close at all. Had I ordered M the front corset would have been lose.
Thank you for your feedback, and we apologize for the inconvenience with the sizing. We can offer a size exchange or a store credit if you'd like to return the item. Please let us know how you'd like to proceed, and we'll be happy to assist you further.
Over priced
Thank you for sharing your feedback with us. We're sorry to hear that you feel the top is overpriced. We strive to ensure that our products reflect both quality and value, but we understand that expectations can vary.
We truly appreciate your input, and we’ll pass it along to our team for future considerations. If you have any other concerns or if there's anything we can assist you with, please feel free to reach out.
