Return, Exchange & Refund Policy

Effective Date: 20 January 2026

Thank you for shopping with Lea Clothing. We take great care in crafting each piece and hope you love what you receive. If something isn’t quite right, please review our policy below for clear guidance on returns, exchanges, and refunds.

1. Policy Applicability & Effective Date

This policy applies to products purchased from the Lea brand and does not apply to products under the Saanjh by Lea brand
This Return, Exchange & Refund Policy is effective from 20 January 2026
Orders placed on or after 20 January 2026 are governed by this policy in full
Orders placed before 20 January 2026:

Are not eligible for refunds to the original payment method
Will be eligible for store credit only, subject to return eligibility and quality checks

2. General Conditions

All return or exchange requests must be initiated within 15 days from the date of delivery
Items must be unused, unworn, unwashed, and unsoiled
Products must be returned in their original packaging, with:

All original tags intact
Tamper-proof ribbon seal fully intact

- Orders once processed cannot be cancelled

Items once exchanged are not eligible for another return or exchange
All returns and exchanges are subject to quality inspection at our warehouse

Lea Clothing reserves the right to approve or reject any request that does not meet these conditions.

3. Returns

To initiate a return, please visit:
👉 Return & Exchange Portal [https://www.leaclothingco.com/apps/return_prime]

A ₹150 return pickup fee will be deducted from the refund value
Items returned with missing tags, a broken return ribbon seal, or signs of wear/use will not be accepted
Once received, products are inspected within 2 business days

4. Refund Eligibility & Modes

Refund eligibility depends on the payment method and date of return initiation.

Payment Method	Return Initiated Within	Refund Type
Prepaid Orders	Within 7 days the date of delivery	Refund to original payment method
Prepaid Orders	Within 15 days the date of delivery	Store Credit
Cash on Delivery (COD)	Within 15 days the date of delivery	Store Credit only

5. Refund Processing Timeline

Once the returned product is received and approved, refunds are initiated within 24–48 hours
Store Credit may take a few hours to reflect in your Lea account after processing
Refunds to the original payment method generally reflect within 5–7 business days, subject to standard banking and payment gateway timelines

Lea Clothing is not responsible for delays caused by banks or third-party payment providers.

6. Store Credit Terms

Store Credit is issued to your Lea Clothing account
Store Credit is non-transferable
Valid for 365 days from the date of issuance
Applicable only on future purchases
For orders placed via Lea PayLater (BharatX), store credit will be issued only after full repayment of all dues, as per BharatX policy

7. Exchanges

To initiate an exchange, visit:
👉 Return & Exchange Portal [https://www.leaclothingco.com/apps/return_prime]

A ₹150 shipping fee applies to exchanges on full-price items
Once your return is received and approved (within 2–3 business days), the exchange process begins
Exchange dispatch takes approximately 1-2 business days after inspection

Clearance Sale Exchanges

Clearance sale items are not eligible for return or exchange
However, if the customer agrees to:

Pay the original full price (difference amount), and
Pay the ₹150 shipping fee,
the item will be treated as a regular-priced item and eligible for exchange

Once upgraded, the item cannot revert to clearance status

8. Non-Returnable / Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

Products purchased during clearance sales
Products purchased during heavily discounted events, including but not limited to:

Black Friday / Cyber Monday (BFCM)
Lea Birthday Sale events

Lingerie
Swimwear
Customized items
Gift Cards

These exclusions are clearly mentioned on relevant product or sale pages.

9. Tamper-Proof Ribbon Policy (Mandatory)

All shipped products include a tamper-proof branded ribbon with eyelets, stating:

“'DO NOT REMOVE UNLESS SATISFIED WITH FIT • RETURN WILL NOT BE ACCEPTED IF THIS TAG IS REMOVED OR TAMPERED WITH.”

Returns and exchanges are accepted only if the ribbon is fully intact
Removal, damage, or tampering of the ribbon will result in automatic rejection of the request, as the item will be deemed used

10. Damaged or Defective Items

If you receive a damaged or defective product:

A clear unboxing video must be recorded and shared with us within 2 days of delivery
For security and verification purposes, no claims will be accepted without an unboxing video
We strongly recommend recording an unboxing video for all orders

11. International Orders

Free returns or exchanges are not available for international orders
International customers may:

Request a return by paying for return shipping
Request an exchange by paying for both return and re-shipping

Refunds for international orders are issued as store credit only
Shipping charges, duties, and taxes are non-refundable
International clearance sale items are not eligible for return or exchange unless the customer agrees to:

Pay the original full price, and
Bear both-side shipping costs

12. U.S. Orders – Duties & Tariffs

U.S. orders may be subject to customs duties, import fees, or tariffs as determined by U.S. authorities
Current tariff rates may be up to 50%, subject to change
These charges are not included in product or shipping prices and must be paid by the customer upon delivery
Lea Clothing is not responsible for customs delays or additional charges once the shipment reaches the U.S.

13. Policy Abuse & Final Decision

All returns and exchanges are subject to final approval after inspection
Lea Clothing reserves the right to:

Reject returns that fail quality checks
Restrict future returns in cases of excessive or suspicious activity

Decisions taken by Lea Clothing shall be final and binding

Need Help?

Got questions? We're here for you!
📧 Email us at support@leaclothingco.com and our team will assist you.