Lea - Return, Exchange & Refund Policy

Effective Date: 26 June 2026

Thank you for shopping with Lea Clothing. We take great care in crafting each piece and hope you love what you receive. If something isn't quite right, please review our policy below for clear guidance on returns, exchanges, and refunds.

1. Policy Applicability & Effective Date

This policy applies to products purchased from the Lea brand and does not apply to products under the Saanjh by Lea brand. For Return & Exchange applicable for Saanjh by Lea brand, refer to this policy page. [https://leaclothingco.com/pages/return-exchange-amp-refund-policy-saanjh-by-lea] 

This Return, Exchange & Refund Policy is effective from 26 June 2026.

Policy Determination

The applicable return, exchange, and refund policy is determined solely by the order date and not by the delivery date, return initiation date, exchange date, or refund processing date.

Orders placed on or after 26 June 2026

• Return and exchange requests must be initiated within 10 days of delivery.

• Prepaid orders are eligible for a refund to the original payment method if the return request is initiated within 10 days of delivery and the returned item passes quality inspection.

• Cash on Delivery (COD) orders are eligible for Store Credit only.

Orders placed between 20 January 2026 and 9 June 2026

• Return and exchange requests may be initiated within 15 days of delivery.

• Prepaid orders:

• Return requests initiated within 7 days of delivery are eligible for a refund to the original payment method.

• Return requests initiated after 7 days and up to 15 days from delivery are eligible for Store Credit.

• Cash on Delivery (COD) orders are eligible for Store Credit only.

Orders placed before 20 January 2026

• Are not eligible for refunds to the original payment method.

• Are eligible for Store Credit only, subject to return eligibility and quality checks.

2. General Conditions

• All return or exchange requests must be initiated through Lea's Return & Exchange Portal [https://www.leaclothingco.com/apps/return_prime] within the applicable eligibility window based on the order date, as detailed in Section 1.

• Items must be unused, unworn, unwashed, and unsoiled.

• Products must be returned in their original packaging, with:

• All original tags intact.

• Tamper-proof ribbon seal fully intact.

• Orders once processed cannot be cancelled.

• Items once exchanged are not eligible for another return or exchange. In case exchanged items are returned, Store Credit may be issued subject to quality checks and approval by Lea Clothing.

• All returns and exchanges are subject to quality inspection at our warehouse.

• Lea Clothing reserves the right to approve or reject any request that does not meet these conditions.

3. Returns

To initiate a return, please visit:

👉 Return & Exchange Portal [https://www.leaclothingco.com/apps/return_prime]

• A ₹150 return pickup fee will be deducted from the refund value or Store Credit issued.

• Items returned with missing tags, a broken return ribbon seal, or signs of wear, use, washing, alteration, staining, perfume, makeup marks, or damage will not be accepted.

• Once received, products are inspected within 2 business days.

Partial Returns

For orders containing multiple products, customers may return eligible items individually. Refunds or Store Credit will be issued only for the value of the approved returned item(s), less any applicable deductions.

Failed Return Pickups

If a return pickup fails due to customer unavailability, refusal to hand over the product, incorrect address details, or any other customer-related reason, Lea Clothing reserves the right to cancel the return request. Any subsequent pickup arrangements may be subject to additional charges.

4. Refund Eligibility & Modes

Refund eligibility depends on both the order date and payment method.

For Orders Placed On or After 26 June 2026

For Orders Placed Between 20 January 2026 and 9 June 2026

For Orders Placed Before 20 January 2026

Important Notes

• The applicable refund mode is determined based on the order date and the date the return request is initiated.

• Refunds to the original payment method are processed only after the returned item successfully passes quality inspection.

• Cash on Delivery (COD) orders are not eligible for refunds to bank accounts, cards, UPI IDs, wallets, or any other payment source.

• Return pickup charges and any applicable deductions will be adjusted against the refund or Store Credit amount.

5. Refund Processing Timeline

• Once the returned product is received and approved, refunds are initiated within 5–7 business days.

• Store Credit may take a few hours to reflect in your Lea account after processing.

• Refunds to the original payment method generally reflect within 5–7 business days, subject to banking and payment gateway timelines.

• For orders placed via Snapmint, eligible refunds will be issued only after full repayment of all dues, as per Snapmint's policy.

• Lea Clothing is not responsible for delays caused by banks or third-party payment providers.

Additional Conditions

Refunds and Store Credit are processed only after the returned product successfully passes quality inspection and eligibility verification.

Lea Clothing reserves the right to adjust the refund or Store Credit amount in accordance with promotional benefits, bundle discounts, free gifts, or other offer conditions associated with the original purchase.

6. Store Credit Terms

• Store Credit is issued to your Lea Clothing account.

• Store Credit is non-transferable.

• Valid for 365 days from the date of issuance.

• Applicable only on future purchases.

• Store Credit may be used fully or partially against future purchases on the Lea Clothing website.

• Store Credit cannot be redeemed for cash, transferred to another customer account, or converted into any other payment form.

For orders purchased using Store Credit, the refund amount will be credited back to the Store Credit balance.

In cases of part payment:

• If the order is partially paid using Store Credit and the remaining amount is paid via Cash on Delivery (COD), the refund will be issued entirely as Store Credit.

• If the order is partially paid using Store Credit and the remaining amount is paid via prepaid methods, the amount paid via Store Credit will be refunded back to the Store Credit balance, and the amount paid via prepaid methods will be refunded to the original payment source, subject to eligibility under this policy.

7. Exchanges

To initiate an exchange, visit:

👉 Return & Exchange Portal [https://www.leaclothingco.com/apps/return_prime]

• A ₹150 exchange shipping fee shall apply per exchange request.

• Once your return is received and approved, the exchange process begins.

• Exchange dispatch takes approximately 1–2 business days after inspection.

Subject to Availability

All exchanges are subject to inventory availability. If the requested size, colour, or replacement product is unavailable at the time of processing, Store Credit will be issued for the eligible amount.

Clearance Sale Exchanges

Clearance sale items are not eligible for return or exchange.

However, if the customer agrees to:

• Pay the original full price difference amount; and

• Pay the ₹150 shipping fee,

the item will be treated as a regular-priced item and eligible for exchange.

Once upgraded, the item cannot revert to clearance status.

8. Non-Returnable / Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

• Products purchased during clearance sales.

• Products purchased during flash sales, warehouse sales, end-of-season sales, or any promotional event specifically marked as non-returnable or non-exchangeable.

• Products purchased during heavily discounted events, including but not limited to Black Friday/Cyber Monday (BFCM) and Lea Birthday Sale events.

• Lingerie.

• Swimwear.

• Customized items.

• Gift Cards.

These exclusions are clearly mentioned on relevant product or sale pages.

9. Promotional Offers, Bundles & Free Gifts

For products purchased under bundle offers, combo offers, multi-buy promotions, tiered discounts, or similar promotional constructs, refunds and Store Credit shall be calculated based on the effective discounted value attributable to the returned item.

If an order qualified for a free gift, promotional reward, discount benefit, or order-value-based offer, and a return causes the order to no longer meet the qualifying criteria, Lea Clothing reserves the right to deduct the value of such benefit from the refund or Store Credit amount.

Where a promotion requires the purchase of multiple products to qualify for a discounted price, returning part of the qualifying purchase may result in the remaining items being repriced at their applicable standalone selling prices.

9. Tamper-Proof Ribbon Policy (Mandatory)

All shipped products include a tamper-proof branded ribbon with eyelets, stating:

“'DO NOT REMOVE UNLESS SATISFIED WITH FIT • RETURN WILL NOT BE ACCEPTED IF THIS TAG IS REMOVED OR TAMPERED WITH.”

• Returns and exchanges are accepted only if the ribbon is fully intact
  
  

• Removal, damage, or tampering of the ribbon will result in automatic rejection of the request, as the item will be deemed used
  
  

 

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10. Damaged or Defective Items

If you receive a damaged or defective product:

• A clear unboxing video must be recorded and shared with us within 2 days of delivery
  

• For security and verification purposes, no claims will be accepted without an unboxing video
  

• We strongly recommend recording an unboxing video for all orders
  
  

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11. International Orders

• Free returns or exchanges are not available for international orders
  

• International customers may:
  

• Request a return by paying for return shipping
  

• Request an exchange by paying for both return and re-shipping
  

• Refunds for international orders are issued as store credit only
  

• Shipping charges, duties, and taxes are non-refundable
  

• International clearance sale items are not eligible for return or exchange unless the customer agrees to:
  

• Pay the original full price, and
  

• Bear both-side shipping costs
  

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12. U.S. Orders – Duties & Tariffs

• U.S. orders may be subject to customs duties, import fees, or tariffs as determined by U.S. authorities
  

• These charges are not included in product or shipping prices and must be paid by the customer upon delivery
  

• Lea Clothing is not responsible for customs delays or additional charges once the shipment reaches the U.S.

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13. Policy Abuse & Final Decision

• All returns and exchanges are subject to final approval after inspection
  

• Lea Clothing reserves the right to:
  

• Reject returns that fail quality checks
  

• Restrict future returns in cases of excessive or suspicious activity
  

• Decisions taken by Lea Clothing shall be final and binding
  

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Need Help?

Got questions? We're here for you!
📧 Email us at support@leaclothingco.com and our team will assist you.