Thank you so much for sharing your feedback, and I'm truly sorry to hear about the confusion with your order. I completely understand your frustration regarding the missing blouse and the extra shipping charges. It’s always our goal to ensure our customers have a seamless experience, and I apologize that we fell short in this case.
I’ll make sure to forward your concerns to the relevant team to ensure we address this situation and make things right. While I understand that you were expecting both pieces to arrive together, I regret that we couldn’t assist with waiving the shipping charges this time. However, we do appreciate your support and feedback as it helps us improve.
If there’s anything else we can do to help or if you'd like assistance with another order, please don’t hesitate to reach out. We value you as a customer, and your satisfaction is important to us.